Our Promise
For standard deliveries of items in stock at our Warehouse location, we will dispatch within two business days from your order date.
General Delivery Information
Delivery times usually take between 1 and 10 business days (Monday to Friday excluding Public Holidays) from the date delivery is booked. This is dependent on a range of factors and is not a guaranteed service.
The freight carriers we use do not deliver to Post Offices, PO Boxes, Private Mail Bags, Parcel Lockers, Locked Bags or other non-physical street addresses.
If no-one is available to take delivery of your parcel, our carrier will leave a card so you can pick-up your order from your designated courier’s depot.
If you provide “Authority To Leave” during the checkout process whereby you give permission for your order be left in a nominated location at the delivery address, you agree that delivery is completed once this has occurred and the ownership of the goods passes onto you, the consumer.
We will use all reasonable effort to deliver your order to you within our nominated timeframe; however, we do not guarantee that we will deliver within this timeframe. We are unable to edit delivery addresses once your order has been received. If a parcel is returned to us, a further freight fee will be charged to reship.
Risk and title of the goods passes to the recipient when the goods leave our warehouse or store. We check all items thoroughly before they leave our warehouse or store, and we do not take any responsibility for damage, loss or other event which may occur after the item leaves our warehouse or store.
Free Metro Delivery
Free shipping to metro areas, Adelaide, Brisbane, Melbourne, Perth, (Tasmania is excluded), as determined by our third party freight carriers, is available on all purchases over a total cart value of $100, with the exception of furniture items and selected larger items that require larger packaging – including but not limited to longer stemmed floral pieces. This free shipping exception includes carts with a combination of furniture and non-furniture pieces.
Nominated Dates for Delivery
For queries regarding the delivery date for a specific address please contact customer service on 08 8352 1199.
These terms © 2013 House and Garden of SA
All rights reserved. Not to be reproduced without consent.
